All sales are final.
Professional haircare is a personal hygiene product. Professional beauty suppliers do not accept returns on these products — and neither can we. We do not accept returns or exchanges on any item, opened or unopened, including change of mind, a shade or product that did not suit you, or ordering by mistake.
The only exceptions are problems with what we sent you:
- your order arrives damaged or leaking;
- a pump, sprayer or other mechanism does not work;
- we sent you the wrong item.
If that happens, contact us at info@atelierhaircare.ca within 7 days of delivery with your order number and a photo (for a faulty pump or sprayer, a short video helps). Please keep the packaging until we confirm. We will replace the item or refund you to your original payment method — you will always receive the working product you ordered.